Hk99 Terms and Conditions – Your Rights and Responsibilities

1 General Information & Applicability

Hk99 (hereinafter referred to as the "Platform" or "we") is an international online gaming platform serving users in Bangladesh and other countries. These Terms and Conditions ("Terms") apply to the use of the hk99 website and mobile application.

These Terms constitute a legal agreement between you (the "User") and hk99. By continuing to use the platform, you agree to be bound by all terms of this agreement.

• These Terms are available in both English and Bengali. In the event of any dispute, the English version shall prevail.
• hk99 reserves the right to amend these Terms at any time without prior notice.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.

2 Account Registration and Terms

To create an account on hk99, you must meet the following requirements. It is each user's responsibility to provide accurate and truthful information.

• Each person may create only one account. Opening multiple accounts is strictly prohibited.
• The name, mobile number, and date of birth provided at registration must be accurate.
• Keeping your account password confidential is your responsibility. Never share your password with anyone.
• If you suspect unauthorized access to your account, notify our support team immediately.
• Transferring or selling your account to another person is strictly prohibited.
• Registering with fake or incomplete information may result in account suspension or termination.

3 Age Restriction & Eligibility

Hk99's services are for adults only. Keeping minors away from gaming platforms is one of our highest priorities.

• The minimum age to register is 18 years.
• Providing false information during age verification will result in account termination and forfeiture of any funds held.
• hk99 may request a copy of your national ID or passport at any time for age verification purposes.
• Parents and guardians should keep their devices and accounts out of reach of children.

4 Deposit and Withdrawal Terms

All rules governing financial transactions on hk99 are clearly outlined below. These conditions must be strictly followed for all deposits and withdrawals.

• Minimum deposit amount is BDT 300.
• Minimum withdrawal amount is BDT 500.
• Withdrawals are typically processed within 15–30 minutes, though verification may add some additional time.
• Withdrawals can only be made to the same payment method used for the deposit.
• Suspicious transactions will be reviewed to prevent money laundering.
• Withdrawals may be held if bonus wagering has not been completed.
• Transactions can be made via bKash, Nagad, and Rocket.

5 Bonus & Promotion Terms

Claiming hk99's bonus and promotion offers requires meeting certain conditions. Please read the applicable terms carefully before claiming any bonus.

• The welcome bonus is available to new members only and can be claimed once.
• Each bonus has its own wagering requirement; typically you must wager 15–30 times the bonus amount.
• Bonus funds cannot be withdrawn directly; they will be credited to your main balance once wagering is complete.
• If multiple accounts are used to claim bonuses, all associated accounts will be closed.
• hk99 reserves the right to modify or cancel any bonus offer at any time.
• To qualify for a referral bonus, the referred person's first deposit must be confirmed.

6 Gaming Rules and Fair Play Policy

All games on hk99 are conducted with complete fairness and transparency. We use Certified RNG (Random Number Generator) technology verified by independent international third parties.

• All game outcomes are completely random and cannot be manipulated by anyone.
• The RTP (Return to Player) rate for every game is publicly displayed.
• If a technical error affects the outcome of a game, that round will be considered void.
• If your connection drops after placing a bet, the data saved on our servers will be treated as the final record.
• In the event of any dispute over a game result, hk99's server logs will be considered the final and definitive evidence.

7 Prohibited Activities

The following activities are strictly prohibited on the hk99 platform. Violations may result in permanent account closure and forfeiture of all balances.

• Using bots or automated software to play games.
• Creating multiple accounts to exploit bonuses (bonus abuse).
• Deliberately exploiting technical glitches or bugs on the platform.
• Colluding with other users to gain an unfair advantage.
• Using the platform for money laundering or any illegal financial activity.
• Harassing or attempting to harm other users.
• Accessing the platform from restricted regions using a VPN or proxy.

8 Account Suspension and Closure Policy

Hk99 reserves the right to suspend or permanently close a user's account under the following circumstances.

• Violating the terms and conditions.
• Involvement in any fraudulent activity.
• Registering with false information.
• The account has been inactive for an extended period (12 months).
• You have requested to close your own account.

Before closing an account, hk99 will notify the user by email and provide the opportunity to withdraw any valid balance (where applicable).

9 Responsible Gaming

Hk99 believes gaming should be a source of entertainment, not addiction. We are committed to promoting responsible gaming and ensuring the well-being of our users.

• Users can set their own daily or weekly deposit limits.
• A self-exclusion option is available upon request.
• If you notice any signs of gaming addiction, contact our support team right away.
• Never play with borrowed money.
• Do not chase losses by placing larger bets.

10 Privacy and Data Protection

Hk99 places the highest importance on protecting users' personal information. Our full privacy policy is published separately.

• Personal information is never sold to third parties.
• All data is secured with SSL encryption.
• Information may be disclosed to relevant authorities when required by law.
• For more details, visit our Privacy Policy Read more.

11 Terms Amendments & Contact

Hk99 reserves the right to update these Terms and Conditions as needed. Any significant changes will be published on the platform and communicated to registered email addresses.

• The date of the latest update will be shown at the top of the page.
• For any questions about the terms, email us at [email protected].
• To resolve a dispute, you must first contact the support team.