Playing at hk99 is about more than winning — it's a healthy way to have fun. We want you to always play safely and responsibly.
Responsible gaming means enjoying yourself within your means and your time. At hk99, we believe that when players are mindful and stay within clear limits, gaming becomes a genuinely healthy form of entertainment.
Online gaming is growing rapidly in popularity across Bangladesh. Interest in casino games, bingo, and Sports Betting is on the rise among younger audiences. This is perfectly normal, but it comes with a responsibility to stay informed. hk99 values the long-term wellbeing of every user above profit.
The core principles of responsible gaming are setting a budget, managing your time, recognizing signs of addiction, and seeking help when needed. These four pillars are what hk99's responsible gaming program is built on.
Please Note: Responsible gaming at hk99 isn't an obligation — it's a conscious choice you make for your own wellbeing. We're committed to making that choice as easy as possible.
We don't always notice when gaming starts becoming a problem. Watch out for these warning signs:
If you identify with three or more of the above signs, please contact [email protected] or take the self-assessment test below.
Hk99 gives every user full control over their gaming activity. You can set the following limits at any time directly from your account settings:
| Limit Type | Description | Effective From | Status |
|---|---|---|---|
| Deposit Limit | Maximum daily/weekly/monthly deposit amount | Immediate | ✅ Available |
| Betting Limits | Set a maximum stake per single bet | Immediate | ✅ Available |
| Loss Limit | Maximum amount you can lose within a set period | 24 Hours | ✅ Available |
| Session Time Limit | Set a limit on how long you can play in a single session | Immediate | ✅ Available |
| Temporary Break | Account break from 24 hours up to 6 weeks | Immediate | ⏸ Requestable |
| Self-Exclusion | Long-Term Account Suspension (6 months – 5 years) | 24 Hours | 🔒 Contact Support |
Benefits: Lowering a limit takes effect immediately, but increasing a limit requires a 72-hour waiting period. This is designed to protect you from making impulsive decisions in the heat of the moment.
If you feel gaming is becoming hard to control, use hk99's Self-Exclusion feature. It's an effective step that lets you take a temporary break from the platform.
Choose how long you want to take a break — options range from 6 months, 1 year, 2 years, up to 5 years.
Email us at [email protected] or reach out via live chat. Use "Self-Exclusion Request" as the subject line.
For security purposes, you will need to verify your identity using your registered phone number or email address.
Your account will be fully deactivated within 24 hours. No marketing messages will be sent during this period.
If you wish to reactivate your account after the set period, you will need to contact support again — it will not be reactivated automatically.
Answer the following questions honestly. If most of your answers are "Yes," it may be time to seek help.
Do you find yourself playing longer than you originally planned?
When you lose, do you chase your losses by placing more bets?
Has gaming been cutting into the time you spend with family or friends?
Do you feel restless or irritable when you stop playing?
Have you borrowed money or dipped into your savings to fund your gaming?
Are you finding it hard to focus on work or studies?
Have you ever been dishonest with someone about how much you play or spend?
Do you automatically turn to gaming when you're alone or feeling low?
Results Breakdown: 0–2 "Yes" — Normal. 3–4 "Yes" — Proceed with caution and consider setting limits. 5 or more "Yes" — Please contact [email protected] immediately.
If you're experiencing issues, don't wait — reach out now:
Asking for help isn't a sign of weakness — it takes courage.
Our platform includes dedicated features to keep your gaming experience safe.
Set a time limit before you start playing. Once the time is up, hk99 will automatically alert you and encourage you to take a break.
Set your own daily, weekly, and monthly deposit and betting limits. Once a limit is reached, no further bets can be placed automatically.
During regular breaks, hk99 will remind you how long you've been playing and how much you've won or lost. Seeing an accurate picture makes it easier to make informed decisions.
You can fully suspend your account at any time for a period of 6 months to 5 years. No promotional messages will be sent during this period.
Hk99 follows a strict age verification process. Only individuals aged 18 and above are eligible to register and play.
Whenever you need support, our Responsible Gaming team is ready to help. Reach us via live chat or email for a quick response.
Find answers to the most common questions here